Effective Date: September 1, 2025
Last Updated: September 1, 2025
1. Introduction
PDSL TECHNOLOGIES LIMITED (“Company”, “we”, “our”, or “us”) operates the mobile and web application Zupllo (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using Zupllo, you agree to the practices described in this policy.
2. Information We Collect
We collect several types of information in order to provide and improve our services. These include:
- Personal Information: Name, email, phone number, physical address, and bank details (for providers).
- Service Information: Details of services requested, job descriptions, quotes exchanged, invoices, and transaction history.
- Payment Information: Card details are processed securely through Stripe. We do not store your card details on our servers.
- Media: Photos, documents, or attachments uploaded when requesting or providing services.
- Device & Usage Information: IP address, browser type, operating system, app usage statistics, error logs, and approximate location (when enabled).
3. How We Use Your Information
We process the information collected for the following purposes:
- To register users as requestors or providers and maintain secure accounts.
- To facilitate service requests, broadcast jobs, and manage quotes between requestors and providers.
- To enable secure payment processing and manage provider wallet balances.
- To allow providers to request payouts to their bank accounts.
- To provide timely notifications, updates, and important alerts about ongoing jobs.
- To analyze trends, monitor usage, and enhance the safety and functionality of our platform.
- To personalize the user experience and offer relevant recommendations.
- To communicate with you regarding support, disputes, or feedback.
4. Sharing of Information
We value your trust and only share your information in limited circumstances:
- With service providers (vendors) to enable them to fulfill service requests.
- With Stripe and other payment partners to process secure transactions.
- With cloud hosting providers to safely store and maintain your data.
- With analytics providers to understand user behavior and improve services.
- With law enforcement or regulatory bodies if required by applicable laws or to protect rights, property, and safety.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Retention
We retain personal information for as long as your account is active, or as necessary to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your personal data will be securely deleted or anonymized.
6. Security of Your Information
We take data protection seriously and implement strong administrative, technical, and physical security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- The right to access and receive a copy of your personal data.
- The right to request correction or update of inaccurate information.
- The right to request deletion of your data when it is no longer necessary.
- The right to object to certain processing, such as direct marketing.
- The right to withdraw consent at any time for processing activities based on consent.
- The right to request data portability to another service provider, where technically possible.
To exercise these rights, please contact us using the details provided below. We will respond within a reasonable timeframe in accordance with applicable laws.
8. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance user experience, analyze trends, and understand how users interact with our App. Cookies may store user preferences and login sessions. You may disable cookies through your browser settings, but this may limit some functionality of the App.
9. Children’s Privacy
Zupllo is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from minors. If we learn that we have collected personal data from a child without parental consent, we will delete it promptly.
10. International Data Transfers
As we operate globally, your personal information may be transferred and stored in data centers outside of your country of residence. We ensure that adequate safeguards are in place to protect your data when transferred internationally.
11. Third-Party Links
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external websites. We encourage users to read the privacy policies of third-party sites before sharing any personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the updated "Last Updated" date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy, our practices, or your rights, you can reach us at:
PDSL TECHNOLOGIES LIMITED
Email: support@pdsltech.com
Address: THE TECHNO CENTRE, Coventry University Technology Park Puma Way, Coventry West Midlands, CV1 2TT,
United Kingdom.